Refund policy

Last updated: November 2, 2026

30-day Rest in Peace guarantee

Wear your GRIMS clogs for up to 30 days after delivery. If they do not earn a spot by your door, return them for a full refund of the amount you paid for the clogs. Trying them on and wearing them during this period does not make them ineligible for the guarantee. There is no restocking fee or deduction for ordinary wear during the 30-day trial.

How to start a return

Contact us within 30 days of delivery at help@getgrims.com with your order number and the items you want to return. We will provide return instructions and the return address. Please contact us before shipping a return.

Return shipping

Return shipping is on you. The refund of the clogs is not. You are responsible for the cost of shipping a change-of-mind or guarantee return back to us. We recommend a tracked shipping service.

Refunds and bundle orders

Once we receive your returned clogs, we will process the refund to your original payment method and notify you. Refunds cover the amount actually paid for the returned clogs, including any bundle discount allocated to those items. Your bank or payment provider may need additional time to post the refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible so we can help resolve the issue. The change-of-mind return shipping terms above do not limit your rights for defective or incorrect goods.

Questions and exchanges

For help with a return, refund or exchange, contact help@getgrims.com.

This policy does not limit any rights you may have under applicable consumer protection laws.